FREQUENTLY ASKED QUESTIONS
When is delivery available?
We offer same-day delivery for orders placed before 12 PM, with deliveries scheduled between 2:00 PM and 7:00 PM. Our team will provide an estimated delivery time once the day's route is planned.
Can I order for pickup?
Yes, you can choose to pickup your order at our store location if you'd like. Be sure to choose 'pickup' during checkout.
How do you ensure freshness?
Our products are vacuum-sealed and beautifully boxed, delivered in refrigerated transport from start to finish.
Can I modify or cancel my order?
Absolutely. You may cancel up to 24 hours in advance. Please reach out to us to make any changes.
What if there's an issue with my order?
Report any concerns within 24 hours of delivery. Our team will guide you through the review process promptly.
Received a defective product, what should I do?
Contact us within 24 hours with photographic evidence. Our Quality Assurance team will respond within 3 working days post-evaluation. Please note, product liability ends 24 hours after delivery.
Is there a physical store?
Yes, we have a physical location at:
Are Your Meats All Halal?
Yes! All our meats are 100% halal-certified, sourced from trusted suppliers who adhere to strict halal guidelines. We ensure that every product meets the highest standards of ethical sourcing, proper slaughtering practices, and quality assurance.
HAVE MORE QUESTIONS?
Reach out to us on our contact page and we will get back to you as soon as possible!